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Outage in OpenText

Zix Encryption Services - ZixPortal Administrator Console Unavailable

Resolved Major
March 05, 2026 - Started about 14 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

OpenText's Zix Encryption Services experienced a major outage affecting the ZixPortal Administrator Console for 2.9 hours. Administrators were unable to access or configure their portals during this time. The issue was resolved and normal functionality was restored.

Zix Encryption Services - ZixPortal is currently experiencing an issue with the Administrator Console. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3881913

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Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 03/05/2026 05:54PM

Zix Encryption Services - ZixPortal experienced an issue with the Administrator Console. Administrators were unable to configure their portal. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3881913

INVESTIGATING about 12 hours ago - at 03/05/2026 05:16PM

Zix Encryption Services - ZixPortal is currently experiencing an issue with the Administrator Console. Administrators are unable to configure their portal.

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3881913

INVESTIGATING about 13 hours ago - at 03/05/2026 04:17PM

Zix Encryption Services - ZixPortal is currently experiencing an issue with the Administrator Console. Administrators are unable to configure their portal.

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3881913

INVESTIGATING about 14 hours ago - at 03/05/2026 02:59PM

Zix Encryption Services - ZixPortal is currently experiencing an issue with the Administrator Console. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3881913

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