Outage in OpenText
Core EDR/MDR experienced service degradation
Resolved MinorIncident Report
Summary AI Generated
OpenText's Core EDR/MDR service experienced degradation in the UK data center for 4.9 hours, causing workflows to malfunction and requiring manual malware remediation. The service disruption affected automated security workflows, forcing users to perform manual remediation tasks. Teams identified the root cause and successfully restored service, with full resolution confirmed after monitoring.
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams are currently assembled and working to resolve the issue.
Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. We appreciate your patience.
Tracking Number: 5304133
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/23/2026 07:34PM
Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience.
Tracking Number: 5304133
MONITORING
2 days ago - at 03/23/2026 06:48PM
Core EDR/MDR experienced service degradation. Service has been restored and is now being validated.
Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: 5304133
IDENTIFIED
2 days ago - at 03/23/2026 05:40PM
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams have identified the cause and are working on a fix.
Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: 5304133
INVESTIGATING
2 days ago - at 03/23/2026 04:45PM
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams are currently assembled and working to resolve the issue.
Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: 5304133
INVESTIGATING
2 days ago - at 03/23/2026 03:56PM
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams are currently assembled and working to resolve the issue.
Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. We appreciate your patience.
Tracking Number: 5304133
INVESTIGATING
2 days ago - at 03/23/2026 02:44PM
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams are currently assembled and working to resolve the issue.
Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. We appreciate your patience.
Tracking Number: 5304133
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