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Outage in OpenText

XM SendSecure - US experienced an issue

Resolved Minor
March 25, 2026 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

OpenText's XM SendSecure service in the US experienced an outage that prevented customers from sending or receiving messages for 1.3 hours. The service was restored and validated by support teams. The issue has been fully resolved.

XM SendSecure - US is currently experiencing an issue. Customers are unable to send or receive messages. Teams are currently assembled and troubleshooting the issue. We appreciate your patience. Tracking Number: IM3895665
Components affected
OpenText XM SendSecure

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 03/25/2026 10:33PM

XM SendSecure - US experienced an issue. Customers were unable to send or receive messages. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3895665

MONITORING 3 days ago - at 03/25/2026 10:14PM

XM SendSecure - US experienced an issue. Customers were unable to send or receive messages. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3895665

INVESTIGATING 3 days ago - at 03/25/2026 09:20PM

XM SendSecure - US is currently experiencing an issue. Customers are unable to send or receive messages. Teams are currently assembled and troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3895665

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