Outage in OpenText
Cloud Fax Services and Core Messaging Europe were experiencing degradation in service.
Resolved MinorIncident Report
Summary AI Generated
OpenText's Cloud Fax services and Core Messaging services in Europe experienced degraded performance for 1.9 hours starting April 22nd at 21:55 GMT. The incident affected Fax Cloud Connect (RightFax), Fax2Mail, Production Messaging, and Core Messaging Email services. Service was restored and backlogs were cleared, with the issue fully resolved on April 23rd at 08:29 GMT.
The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging
Core Messaging Europe
- Core Messaging - Email
Tracking Number: IM3913794
Components affected
OpenText Notifications - Email OpenText Fax2Mail OpenText Production Messaging OpenText RightFax ConnectTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/23/2026 08:29AM
The following services experienced a service degradation. Backlogs have been cleared. The issue is now resolved. We appreciate your patience.
Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging
Core Messaging Europe
- Core Messaging - Email
Tracking Number: IM3913794
MONITORING
2 days ago - at 04/23/2026 08:18AM
The following services experienced a degradation in service. Service has been restored and is now being validated. Backlogs exist and currently being processed. We appreciate your patience.
Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging
Core Messaging Europe
- Core Messaging - Email
Tracking Number: IM3913794
INVESTIGATING
2 days ago - at 04/23/2026 07:40AM
The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging
Core Messaging Europe
- Core Messaging - Email
Tracking Number: IM3913794
INVESTIGATING
2 days ago - at 04/23/2026 06:41AM
The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging
Core Messaging Europe
- Core Messaging - Email
Tracking Number: IM3913794
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