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Outage in OpenText

Cloud Fax Services and Core Messaging Europe were experiencing degradation in service.

Resolved Minor
April 23, 2026 - Started 2 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

OpenText's Cloud Fax services and Core Messaging services in Europe experienced degraded performance for 1.9 hours starting April 22nd at 21:55 GMT. The incident affected Fax Cloud Connect (RightFax), Fax2Mail, Production Messaging, and Core Messaging Email services. Service was restored and backlogs were cleared, with the issue fully resolved on April 23rd at 08:29 GMT.

The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/23/2026 08:29AM

The following services experienced a service degradation. Backlogs have been cleared. The issue is now resolved. We appreciate your patience.

Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging

Core Messaging Europe
- Core Messaging - Email

Tracking Number: IM3913794

MONITORING 2 days ago - at 04/23/2026 08:18AM

The following services experienced a degradation in service. Service has been restored and is now being validated. Backlogs exist and currently being processed. We appreciate your patience.

Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging

Core Messaging Europe
- Core Messaging - Email

Tracking Number: IM3913794

INVESTIGATING 2 days ago - at 04/23/2026 07:40AM

The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging

Core Messaging Europe
- Core Messaging - Email

Tracking Number: IM3913794

INVESTIGATING 2 days ago - at 04/23/2026 06:41AM

The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging

Core Messaging Europe
- Core Messaging - Email

Tracking Number: IM3913794

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