Outage in OpenText
Core EDR/MDR experienced a service degradation
Resolved MinorIncident Report
Summary AI Generated
OpenText's Core EDR/MDR service experienced a 25.6-hour degradation in the US Data Center where alerts in the portal failed to load as expected due to a core database issue. The service was restored through database restoration, but some alert records generated between April 23, 2026 02:00-13:00 UTC were permanently lost. Raw event data remained unaffected and available according to retention policies.
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams are currently validating and monitoring the service. We appreciate your patience.
Tracking Number: 5275019
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Latest Updates ( sorted recent to last )
RESOLVED
about 22 hours ago - at 04/24/2026 05:27PM
Core EDR/MDR experienced a service degradation that required restoration of a core database. Because of this, some Alert records generated from 23 April 2026 02:00 UTC to 23 April 2026 13:00 UTC may no longer be available in the Alerts view.
This incident affected Alerts data only, raw event data was not impacted and remains available according to retention policies. The issue is now resolved. We appreciate your patience.
Tracking Number: 5275019
MONITORING
1 day ago - at 04/24/2026 03:13PM
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. The next update will be posted in 2 hours, or if there are significant updates, whichever comes first.
We appreciate your patience.
Tracking Number: 5275019
MONITORING
2 days ago - at 04/23/2026 07:45PM
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. The next update will be posted in 16 hours (24 April 2026, at 12:00 UTC), or if there are significant updates, whichever comes first.
We appreciate your patience.
Tracking Number: 5275019
MONITORING
2 days ago - at 04/23/2026 06:44PM
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. We appreciate your patience.
Tracking Number: 5275019
MONITORING
2 days ago - at 04/23/2026 03:52PM
Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams are currently validating and monitoring the service. We appreciate your patience.
Tracking Number: 5275019
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