Outage in OpenText
Core US Content Storage Service (CSS) functionality experienced degradation in SaaS-Applications.
Resolved MinorIncident Report
Summary AI Generated
OpenText's Core US Content Storage Service (CSS) experienced degradation affecting SaaS applications, specifically Core for SAP SuccessFactors and SAP SuccessFactors Document Management. The incident lasted approximately 13 days, with teams identifying the root cause on April 29th and implementing a fix on May 6th that restored stable functionality by May 7th.
Core US Content Storage Service (CSS) functionality is currently experiencing a degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Ticket: IM3914775
Components affected
OpenText Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by NATrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 05/07/2026 08:04PM
Core US Content Storage Service (CSS) functionality is stable after the fix was put in place on May 6, 2026.
IDENTIFIED
about 1 month ago - at 04/29/2026 08:06PM
The issue has been identified and a fix is being developed. Thank you for your patience.
INVESTIGATING
about 1 month ago - at 04/27/2026 02:46PM
The teams are still in the effort of troubleshooting the issue. We appreciate your patience.
Ticket: IM3914775
INVESTIGATING
about 1 month ago - at 04/24/2026 05:46PM
Core US Content Storage Service (CSS) functionality is currently experiencing a degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Ticket: IM3914775
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