Outage in OpenText

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Delivery Issues

Resolved Minor

April 25, 2026 - Started about 9 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

OpenText's Zix Encryption Services experienced delivery issues affecting some outbound email encryption servers, causing delayed message deliveries. The incident impacted the Secure Cloud Email Encryption (AEE/ZEE) service for approximately 3.4 hours before being resolved. Teams worked to restore normal delivery functionality across all affected servers.

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue on some servers delivering messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3915342

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Latest Updates ( sorted recent to last )

RESOLVED about 6 hours ago - at 04/25/2026 10:49PM

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delayed deliveries on some outbound servers. The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3915342

INVESTIGATING about 9 hours ago - at 04/25/2026 07:24PM

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue on some servers delivering messages.

Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3915342

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