Outage in OpenText
Zix - Microsoft 365 - Secure Cloud Licensing Error
Resolved MajorIncident Report
Summary AI Generated
The Secure Cloud Portal (cp.appriver.com) experienced a major issue preventing Microsoft 365 license count adjustments for 21.5 hours. Users were unable to make license changes through the normal portal interface and had to submit requests via email to o365operations@appriver.com for manual processing. The incident was resolved after teams worked to fix the licensing system functionality.
Secure Cloud Portal (cp.appriver.com) is currently experiencing an issue with making 365 license count adjustments. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you need any license changes, please email o365operations@appriver.com to create a ticket for processing.
Tracking Number: IM3922293
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/08/2026 12:58PM
This incident has been resolved.
INVESTIGATING
2 days ago - at 05/07/2026 03:32PM
Zix - Microsoft 365 - Secure Cloud Licensing Error - If you need any license changes, please email o365operations@appriver.com to create a ticket for processing.
INVESTIGATING
2 days ago - at 05/07/2026 03:31PM
Secure Cloud Portal (cp.appriver.com) is currently experiencing an issue with making 365 license count adjustments. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you need any license changes, please email o365operations@appriver.com to create a ticket for processing.
Tracking Number: IM3922293
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