Outage in OpenText
ZixProtect Link Protection failing scans
Resolved MajorIncident Report
Summary AI Generated
OpenText's ZixProtect Link Protection service experienced a major outage where URL scanning functionality was failing for 1.1 hours. The issue affected the email filtering system's ability to scan links for security threats. OpenText deployed a fix that resolved the URL scanning failures.
We are currently investigating an issue in which our Link Protection for our Zix Protect filtering is failing on the URL scanning. We will update this status once we have more information.
Incident #: IM3923012
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/08/2026 05:08PM
We have confirmed a deployed fix on this has rectified this issue. We apologize for the inconvenience caused.
Incident #: IM3923012
INVESTIGATING
1 day ago - at 05/08/2026 04:03PM
We are currently investigating an issue in which our Link Protection for our Zix Protect filtering is failing on the URL scanning. We will update this status once we have more information.
Incident #: IM3923012
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