Outage in OpenText
Zix - Hex - Outlook connectivity Issue
Resolved MajorIncident Report
Summary AI Generated
OpenText's Zix Hosted Exchange service experienced a 24-hour outage where some users were unable to connect to Outlook following routine maintenance activities. The connectivity issues were caused by changes made during the maintenance window, which the team identified and promptly rolled back. Service was fully restored after the rollback, with users advised to restart Outlook if they continued experiencing any residual connection problems.
We want to inform you of a recent service disruption affecting Outlook connectivity to our Exchange environment.
Earlier today, during routine maintenance, some users experienced issues connecting to Outlook. Upon identifying the cause, our team promptly rolled back changes, which has resolved the issue.
Service has now been fully restored, and Outlook connectivity is functioning normally.
Tracking Number: IM3942421
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/11/2026 09:37PM
Zix Hosted Exchange experienced was unavailable for some users connecting via Outlook. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3942421
MONITORING
2 days ago - at 06/10/2026 09:39PM
We want to inform you of a recent service disruption affecting Outlook connectivity to our Exchange environment.
Earlier today, during routine maintenance, some users experienced issues connecting to Outlook. Upon identifying the cause, our team promptly rolled back changes, which has resolved the issue.
Service has now been fully restored, and Outlook connectivity is functioning normally.
What you need to do:
No action is required. If you are still experiencing issues, we recommend restarting Outlook. Should the problem persist, please contact our support team.
Tracking Number: IM3942421
INVESTIGATING
2 days ago - at 06/10/2026 09:39PM
We want to inform you of a recent service disruption affecting Outlook connectivity to our Exchange environment.
Earlier today, during routine maintenance, some users experienced issues connecting to Outlook. Upon identifying the cause, our team promptly rolled back changes, which has resolved the issue.
Service has now been fully restored, and Outlook connectivity is functioning normally.
Tracking Number: IM3942421
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