Outage in OpenText

Email Message Privacy (EMP) Gateway Users unable to messages

Minor

July 21, 2026 - Started about 16 hours ago
Official incident page

Incident Report

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with the outbound gateway. Users using EMP Gateway are unable to send messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3965145

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Latest Updates ( sorted recent to last )

MONITORING about 2 hours ago - at 07/22/2026 12:22PM

Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with the outbound gateway.

Service has been restored and is now being validated.

We appreciate your patience.

Tracking Number: IM3965145

INVESTIGATING about 3 hours ago - at 07/22/2026 11:46AM

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with the outbound gateway. Users using EMP Gateway are unable to send messages.

Teams have been assembled and are working to resolve the issue. We appreciate your patience.

Tracking Number: IM3965145

INVESTIGATING about 16 hours ago - at 07/21/2026 10:21PM

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with the outbound gateway. Users using EMP Gateway are unable to send messages.

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3965145

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