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Outage in OpenText

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) not delivering messages

Minor
July 22, 2026 - Started about 2 hours ago
Official incident page

Incident Report

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue delivering messages when the DLP service is enabled on policies. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3965099

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Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 07/22/2026 02:50PM

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue delivering messages when the DLP service is enabled on policies.

Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3965099

IDENTIFIED about 2 hours ago - at 07/22/2026 01:56PM

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue delivering messages when the DLP service is enabled on policies.

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3965099

INVESTIGATING about 2 hours ago - at 07/22/2026 01:31PM

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue delivering messages when the DLP service is enabled on policies.

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3965099

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