Outage in OpenText
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP requiring login
Resolved MinorIncident Report
Summary AI Generated
The Zix Secure Cloud Email Encryption AEE DLP service experienced an issue where email senders were unexpectedly required to log in to manually release messages held by DLP, disrupting normal automated email flow for approximately 19.7 hours. The incident was investigated and service was restored and validated before being confirmed fully resolved.
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP is currently experiencing an issue requiring the sender of an email to log in to an interface to release messages from DLP.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3975128
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 08/07/2026 12:56PM
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP experienced an issue requiring the sender of an email to log in to an interface to release messages from DLP.
The issue is now resolved. We appreciate your patience.
Tracking Number: IM3975128
MONITORING
13 days ago - at 08/06/2026 09:14PM
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP experienced an issue requiring the sender of an email to log in to an interface to release messages from DLP.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3975128
INVESTIGATING
13 days ago - at 08/06/2026 05:18PM
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP is currently experiencing an issue requiring the sender of an email to log in to an interface to release messages from DLP.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3975128
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