Outage in OpenText
Secure Cloud Portal - Microsoft 365 License Adjustements
Resolved MajorIncident Report
Summary AI Generated
The OpenText Secure Cloud Portal (cp.appriver.com) experienced a major issue preventing Microsoft 365 license changes, lasting approximately 144.5 hours. During the outage, customers were directed to submit license change requests via email as a workaround. A fix was implemented and monitored before the incident was fully resolved on August 13, 2026.
Secure Cloud Portal (cp.appriver.com) is currently experiencing an issue with Microsoft 365 license changes. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
If you need any 365 license changes, please email o365operations@appriver.com to create a ticket for processing.
Tracking Number: IM397569
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/13/2026 06:25PM
This incident has been resolved.
MONITORING
12 days ago - at 08/07/2026 08:14PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
12 days ago - at 08/07/2026 05:59PM
Secure Cloud Portal (cp.appriver.com) is currently experiencing an issue with Microsoft 365 license changes. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
If you need any 365 license changes, please email o365operations@appriver.com to create a ticket for processing.
Tracking Number: IM397569
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