Outage in OpenText
"Unknown Error" in CP Portal
Resolved MajorIncident Report
Summary AI Generated
The OpenText CP Portal experienced a major incident lasting approximately 46 hours in which users encountered "Unknown Error" messages. The Backend Engineering team identified the root cause and implemented a fix, restoring normal service operations. The environment was subsequently monitored to confirm stability before the incident was fully resolved.
Investigating: We are currently experiencing an issue in the CP Portal where users may encounter an "Unknown Error" message. Our Engineering team is actively investigating the issue and working toward a resolution. We will provide further updates as more information becomes available.
Tracking Number - IM3976014
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 08/10/2026 12:58PM
The issue affecting the CP Portal, where users may have encountered an "Unknown Error" message, has been identified and resolved by our Backend Engineering team. The fix has been successfully implemented, and services are now operating as expected.
Tracking Number - IM3976014
MONITORING
11 days ago - at 08/08/2026 08:03PM
The issue affecting the CP Portal, where users may have encountered an "Unknown Error" message, has been identified and resolved by our Backend Engineering team. The fix has been successfully implemented, and services are operating as expected. We are currently monitoring the environment to ensure stability and confirm that the issue does not recur. We will continue to provide updates as needed.
Tracking Number - IM3976014
INVESTIGATING
11 days ago - at 08/08/2026 03:05PM
Investigating: We are currently experiencing an issue in the CP Portal where users may encounter an "Unknown Error" message. Our Engineering team is actively investigating the issue and working toward a resolution. We will provide further updates as more information becomes available.
Tracking Number - IM3976014
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