Outage in OpenWrks

Barclaycard Personal - Customers unable to consent

Resolved Minor
July 02, 2020 - Started over 5 years ago - Lasted over 1 year
Official incident page

Incident Report

Barclays have informed us that some Barclaycard Personal customers are experiencing issues when trying to consent to share their data. When logged into the Barclaycard consent journey the affected users will be presented with the error message 'Something went wrong'. Barclays are investigating this as a priority.

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Latest Updates ( sorted recent to last )
RESOLVED over 5 years ago - at 07/09/2020 11:20AM

Barclays resolved this issue as of 6PM 03/07/2020.

We have seen successful consents since this time.

INVESTIGATING over 5 years ago - at 07/03/2020 10:08AM

We have received some additional information regarding this issue from Barclays.

They have confirmed this issue is one that will not affect the app consent journey. This error will only be present when using a browser consent journey.

They are continuing to investigate this as a priority and hope to have this resolved soon.

INVESTIGATING over 5 years ago - at 07/02/2020 12:43PM

Barclays have informed us that some Barclaycard Personal customers are experiencing issues when trying to consent to share their data.

When logged into the Barclaycard consent journey the affected users will be presented with the error message 'Something went wrong'.

Barclays are investigating this as a priority.

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