Outage in OpenWrks

Barclaycard Personal - Customers unable to consent

Resolved Minor

July 02, 2020 - Started almost 6 years ago - Lasted over 1 year
Official incident page

Incident Report

Barclays have informed us that some Barclaycard Personal customers are experiencing issues when trying to consent to share their data. When logged into the Barclaycard consent journey the affected users will be presented with the error message 'Something went wrong'. Barclays are investigating this as a priority.

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED almost 6 years ago - at 07/09/2020 11:20AM

Barclays resolved this issue as of 6PM 03/07/2020.

We have seen successful consents since this time.

INVESTIGATING almost 6 years ago - at 07/03/2020 10:08AM

We have received some additional information regarding this issue from Barclays.

They have confirmed this issue is one that will not affect the app consent journey. This error will only be present when using a browser consent journey.

They are continuing to investigate this as a priority and hope to have this resolved soon.

INVESTIGATING almost 6 years ago - at 07/02/2020 12:43PM

Barclays have informed us that some Barclaycard Personal customers are experiencing issues when trying to consent to share their data.

When logged into the Barclaycard consent journey the affected users will be presented with the error message 'Something went wrong'.

Barclays are investigating this as a priority.

Latest OpenWrks outages

OpenWrks Surface API Degradation - almost 5 years ago

Intermittent outage of OpenWrks service due to Azure regional issues - almost 5 years ago

Danske integration not working following their release - over 5 years ago

Bank of Ireland - Service Outage - over 5 years ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook