Outage in OpsGenie

Reported issues with OEC functionality

Resolved Major
September 24, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We've been notified that a number of OEC clients have been failing to create Jira tickets. We're currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/24/2024 08:54PM

We've verified that OEC endpoints are back online.

MONITORING 3 months ago - at 09/24/2024 08:49PM

We reverted the faulty routing configuration change and started getting traffic on OEC endpoints

IDENTIFIED 3 months ago - at 09/24/2024 08:22PM

We've identified a recent change that has broken some endpoint routing configurations and caused OEC endpoint requests to be directed to wrong service. We're reverting that change on production at the moment.

INVESTIGATING 3 months ago - at 09/24/2024 07:56PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 09/24/2024 07:55PM

We've been notified that a number of OEC clients have been failing to create Jira tickets. We're currently investigating the issue.

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