Outage in Opti9
Network Firewall Issues - CHI/Chicago
Resolved MajorIncident Report
Summary AI Generated
A network firewall cluster failure in Opti9's Chicago region disrupted multiple backup and replication services — including Veeam Backup for Cloud Director, Veeam Cloud Connect Backup and Replication, and Zerto — for approximately 3.9 hours. A fix was implemented and the incident was fully resolved with no recurrence.
Our teams are currently investigating a network issue impacting multiple services in this region. If you have any questions or concerns, please contact our support team. A subset of services are unavailable due to an issue with an Opti9 managed firewall cluster.
Components affected
Opti9 Veeam Backup for Cloud Director - CHI Opti9 Veeam Cloud Connect Replication - pub1-chi-cgr Opti9 Veeam Cloud Connect Backup - pub1-chi-cgb Opti9 Zerto - CHITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 06/24/2026 10:54PM
This incident has been resolved with no reoccurrence since the fix was implemented.
MONITORING
23 days ago - at 06/24/2026 07:19PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
23 days ago - at 06/24/2026 07:00PM
Our teams are currently investigating a network issue impacting multiple services in this region. If you have any questions or concerns, please contact our support team. A subset of services are unavailable due to an issue with an Opti9 managed firewall cluster.
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