Outage in Optimizely

Optimizely Graph - Latency issue in all regions.

Resolved Minor
January 22, 2025 - Started 14 days ago - Lasted about 22 hours
Official incident page

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Outage Details

We are currently investigating a latency issue in Optimizely Graph in all regions. We will post additional updates when we have information available. Thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 01/23/2025 09:32AM

This incident has been resolved.

MONITORING 14 days ago - at 01/22/2025 08:04PM

Work continues with a subsequent hotfix deployed and implementation ongoing with resources showing improvement. We will continue to monitor and work with our third-party support to identify initial root cause.

Additional updates shall be posted as we have them. Thank you for your patience.

IDENTIFIED 14 days ago - at 01/22/2025 07:09PM

While an initial issue has been identified and a fix has been deployed, a subset of customers has reported ongoing difficulty. We continue to work with our third-party support to identify additional underlying fault which may have been revealed by the first deployment.

Additional updates shall be posted as we have them. Thank you for your patience.

IDENTIFIED 14 days ago - at 01/22/2025 05:41PM

An issue has been identified and a fix has been deployed. We will continue to monitor and evaluate as the fix is implemented.

INVESTIGATING 14 days ago - at 01/22/2025 05:12PM

We are continuing to work with our third-party vendor on this issue.

As a current workaround to improve the request latency, add the following query-string parameter to the request send to Graph: &stored=true

Additional updates will be posted as we obtain more information. Thank you for your patience.

INVESTIGATING 14 days ago - at 01/22/2025 03:18PM

We are continuing to investigate the issue with request latency. Meanwhile the following work around can be used to improve the request latency, add the following query-string parameter to the request send to Graph: &stored=true.

We will post additional updates once we obtain more information. Thank you for your patience.

INVESTIGATING 14 days ago - at 01/22/2025 01:00PM

We are continuing to investigate this issue.

INVESTIGATING 14 days ago - at 01/22/2025 11:29AM

We are currently investigating a latency issue in Optimizely Graph in all regions.

We will post additional updates when we have information available. Thank you for your patience.

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