Outage in Optimizely

Content Marketing Platform (CMP)

Resolved Minor
July 17, 2025 - Started about 19 hours ago - Lasted about 7 hours
Official incident page

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Outage Details

We are investigating an issue with folder creation in the Library that appears to have impacted a number of customers. We will post additional updates once we obtain more information from our Engineering team. Thank you for your patience!
Components affected
Optimizely Library
Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 07/17/2025 07:33PM

This incident has been resolved. The service continues to function normally from the time the fix was implemented.

MONITORING about 14 hours ago - at 07/17/2025 05:18PM

A fix has been implemented, and folder creation now appears to be working for impacted customers as intended. We are actively monitoring the results. If the situation changes, we will provide a new update. We sincerely apologize for the inconvenience!

INVESTIGATING about 15 hours ago - at 07/17/2025 05:05PM

We are investigating an issue with folder creation in the Library that appears to have impacted a number of customers. We will post additional updates once we obtain more information from our Engineering team. Thank you for your patience!

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