Outage in Optimizely

Third Party Cloud Provider Issue

Resolved Major

June 12, 2025 - Started 10 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an issue related to a Third Party Cloud provider.

Components affected

Optimizely Datafile Build Service Optimizely Recommendations Optimizely Event Pipeline Optimizely Integrations Optimizely DCP Optimizely SDKs Optimizely Snippet Delivery Optimizely Full Stack (Legacy) Optimizely Results API Optimizely Experiment Collaboration Optimizely Snippet Building Optimizely App UI Optimizely Visual Editor Optimizely Events API Optimizely Event Export Optimizely List Attributes Optimizely Preview Mode Optimizely REST API Optimizely Application UI Optimizely Results Page Optimizely ODP Application Optimizely ODP Application Optimizely Campaigns Optimizely Core App Experiences Optimizely Core App Experiences Optimizely ODP Application Optimizely Core App Experiences

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/12/2025 11:59PM

All services continue to perform as expected. This issue is resolved.

MONITORING 10 months ago - at 06/12/2025 08:44PM

We are observing improved behavior of our services as we continue monitoring the recovery of services of several third party cloud providers who experienced a globally-impacting system failure. Our team will continue to monitor the situation to ensure a complete recovery.

INVESTIGATING 10 months ago - at 06/12/2025 08:32PM