Outage in Optimizely

Third Party Cloud Provider Issue

Resolved Major
June 12, 2025 - Started 4 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an issue related to a Third Party Cloud provider.
Components affected
Optimizely Datafile Build Service Optimizely Recommendations Optimizely Event Pipeline Optimizely Integrations Optimizely DCP Optimizely SDKs Optimizely Snippet Delivery Optimizely Full Stack (Legacy) Optimizely Results API Optimizely Experiment Collaboration Optimizely Snippet Building Optimizely App UI Optimizely Visual Editor Optimizely Events API Optimizely Event Export Optimizely List Attributes Optimizely Preview Mode Optimizely REST API Optimizely Application UI Optimizely Results Page Optimizely ODP Application Optimizely ODP Application Optimizely Campaigns Optimizely Core App Experiences Optimizely Core App Experiences Optimizely ODP Application Optimizely Core App Experiences

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/12/2025 11:59PM

All services continue to perform as expected. This issue is resolved.

MONITORING 4 months ago - at 06/12/2025 08:44PM

We are observing improved behavior of our services as we continue monitoring the recovery of services of several third party cloud providers who experienced a globally-impacting system failure. Our team will continue to monitor the situation to ensure a complete recovery.

INVESTIGATING 4 months ago - at 06/12/2025 08:32PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 06/12/2025 07:44PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 06/12/2025 07:43PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 06/12/2025 07:26PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 06/12/2025 07:23PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 06/12/2025 06:25PM

We are currently investigating an issue related to a Third Party Cloud provider.

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