Outage in Optimizely

Content Marketing Platform (CMP)

Resolved Minor
August 12, 2025 - Started 19 days ago - Lasted 3 days
Official incident page

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Outage Details

We are investigating an issue that involves delays with rendition generation for Library assets that has impacted a subset of our customers. We will post additional updates once we obtain more information. Thank you for your patience!
Components affected
Optimizely Library
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 08/14/2025 10:48PM

This incident has been resolved. The service continues to function normally from the time the fix was implemented.

MONITORING 17 days ago - at 08/14/2025 11:43AM

A fix has been implemented and we are now monitoring the results. If the situation changes, then we will provide a new update. We sincerely apologize for any inconvenience caused!

IDENTIFIED 17 days ago - at 08/14/2025 10:14AM

We're continuing to work on a solution for the reported issue. Our team will provide an update as soon as the fix has been implemented. We appreciate your patience and apologize for any inconvenience caused!

IDENTIFIED 18 days ago - at 08/13/2025 01:24PM

We have identified an issue with our image generators that are used to generate renditions for Library assets, and we are actively working on a fix. We will keep our customers posted on our progress!

INVESTIGATING 18 days ago - at 08/13/2025 08:41AM

We are investigating an issue that involves delays with rendition generation for Library assets that has impacted a subset of our customers. We will post additional updates once we obtain more information. Thank you for your patience!

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