Outage in Optimizely

Indexing Inconsistencies Around Search & Related Features Encountered (CMP)

Resolved Minor
September 02, 2025 - Started 1 day ago - Lasted about 15 hours
Official incident page

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Outage Details

We are investigating an issue involving background indexing encountering delays, and this may impact search and other related features. We will post additional updates once we obtain more information. Thank you for your patience.
Components affected
Optimizely Plan Optimizely Library Optimizely Requests
Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 09/02/2025 06:59PM

This incident has been resolved. The service continues to function normally from the time the fix was implemented.

MONITORING about 22 hours ago - at 09/02/2025 09:30AM

We have implemented a solution to address the delays encountered by backend indexing earlier, and we're currently monitoring the results. We will provide a new update if the situation changes. We sincerely apologize for the inconvenience!

INVESTIGATING about 23 hours ago - at 09/02/2025 07:51AM

We are investigating an issue involving background indexing encountering delays, and this may impact search and other related features. We will post additional updates once we obtain more information. Thank you for your patience.

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