Outage in Optimizely

Search and Navigation - Intermittent failed request for US East cluster

Resolved Minor

September 26, 2025 - Started 7 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US East region, [USEA01]. A subset of clients will be experiencing high latency or 5xx-errors. We will post additional updates hourly or when we have information available. Thank you for your patience.

Components affected

Optimizely US East

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/26/2025 03:40PM

The implemented fix has proven successful, and this incident has been confirmed resolved.

MONITORING 7 months ago - at 09/26/2025 02:05PM

We are continuing to monitor for any further issues.

MONITORING 7 months ago - at 09/26/2025 01:06PM

A fix has been implemented and we are monitoring the results. Thank you for your patience!

IDENTIFIED 7 months ago - at 09/26/2025 12:09PM

We are actively working on resolving this issue. Thank you for your patience!

IDENTIFIED 7 months ago - at 09/26/2025 11:04AM

We are continuing to work on a fix for this issue. Thank you for your patience!

IDENTIFIED 7 months ago - at 09/26/2025 10:00AM

We identified an issue and are actively working on a fix. Thank you for your patience!

INVESTIGATING 7 months ago - at 09/26/2025 09:52AM

We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US East region, [USEA01]. A subset of clients will be experiencing high latency or 5xx-errors.

We will post additional updates hourly or when we have information available. Thank you for your patience.

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