Outage in Optimizely

Optimizely Data Platform & Optimizely Connect Platform - Data ingestion, export and campaigns issues - NA region

Resolved Minor
October 20, 2025 - Started 5 days ago - Lasted 1 day
Official incident page

Incident Report

Given that some of our vendors are still reporting performance issues, all continuous campaigns in NA region of ODP are paused.
Components affected
Optimizely Campaigns Optimizely Data Ingestion and Processing Optimizely Connect Platform

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/21/2025 02:38PM

This incident has been resolved.

MONITORING 5 days ago - at 10/21/2025 09:42AM

We are continuing to monitor for any further issues.

MONITORING 5 days ago - at 10/21/2025 01:01AM

A fix has been implemented, and we are monitoring the results.

IDENTIFIED 5 days ago - at 10/20/2025 04:41PM

Our cloud platform and storage vendors are working on mitigation and are in the recovery process. However, some Data Platform and Connect Platform services are still experiencing issues.
As a result, all continuous campaigns in the NA region of ODP are paused. Customers might also encounter data ingestion delays and failures when using the Export API or viewing data in the ODP App.

IDENTIFIED 5 days ago - at 10/20/2025 01:46PM

Our cloud platform and storage vendors are working on mitigation and are in the recovery process. However, some Data Platform services are still experiencing issues.
As a result, all continuous campaigns in the NA region of ODP are paused. Customers might also encounter data ingestion delays and failures when using the Export API or viewing data in the ODP App.

IDENTIFIED 5 days ago - at 10/20/2025 11:46AM

Given that some of our vendors are still reporting performance issues, all continuous campaigns in NA region of ODP are paused.

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