Outage in Optimizely
Optimizely Data Platform & Optimizely Connect Platform - Data ingestion, export and campaigns issues - NA region
Resolved MinorIncident Report
Given that some of our vendors are still reporting performance issues, all continuous campaigns in NA region of ODP are paused.
Components affected
Optimizely Campaigns Optimizely Data Ingestion and Processing Optimizely Connect PlatformTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/21/2025 02:38PM
This incident has been resolved.
MONITORING
6 months ago - at 10/21/2025 09:42AM
We are continuing to monitor for any further issues.
MONITORING
6 months ago - at 10/21/2025 01:01AM
A fix has been implemented, and we are monitoring the results.
IDENTIFIED
6 months ago - at 10/20/2025 04:41PM
Our cloud platform and storage vendors are working on mitigation and are in the recovery process. However, some Data Platform and Connect Platform services are still experiencing issues.
As a result, all continuous campaigns in the NA region of ODP are paused. Customers might also encounter data ingestion delays and failures when using the Export API or viewing data in the ODP App.
IDENTIFIED
6 months ago - at 10/20/2025 01:46PM
Our cloud platform and storage vendors are working on mitigation and are in the recovery process. However, some Data Platform services are still experiencing issues.
As a result, all continuous campaigns in the NA region of ODP are paused. Customers might also encounter data ingestion delays and failures when using the Export API or viewing data in the ODP App.
IDENTIFIED
6 months ago - at 10/20/2025 11:46AM
Given that some of our vendors are still reporting performance issues, all continuous campaigns in NA region of ODP are paused.
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