Outage in Optimizely

Search & Navigation - EMEA09 increased response time

Resolved Minor

November 17, 2025 - Started 5 months ago - Lasted about 19 hours
Official incident page

Incident Report

We are currently investigating an event that is impacting the response time on the Search & Navigation (FIND) service for EMEA09. A subset of clients will be experiencing high latency or 5xx-errors. We will post additional updates hourly or when we have information available. Thank you for your patience.

Components affected

Optimizely North Europe

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/18/2025 03:13AM

The cluster response time returns to normal level. This incident has been resolved.

INVESTIGATING 4 months ago - at 11/17/2025 03:47PM

We still continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!

INVESTIGATING 4 months ago - at 11/17/2025 02:18PM

The investigation is ongoing, and we are working on measures to resolve the issue. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!

INVESTIGATING 5 months ago - at 11/17/2025 12:37PM

INVESTIGATING 5 months ago - at 11/17/2025 11:31AM

We are continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available.

INVESTIGATING 5 months ago - at 11/17/2025 10:37AM

We are currently investigating this issue.

MONITORING 5 months ago - at 11/17/2025 09:15AM

A workaround has been implemented and we are monitoring the results.

INVESTIGATING 5 months ago - at 11/17/2025 08:00AM

We are currently investigating an event that is impacting the response time on the Search & Navigation (FIND) service for EMEA09.

A subset of clients will be experiencing high latency or 5xx-errors.

We will post additional updates hourly or when we have information available.

Thank you for your patience.

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