CMP Library: Video Transcoding Is Temporarily Unavailable For AWS-Hosted Environments

Our engineering team continues to work on the permanent fix, and the required changes are still under review. We will provide a further update as soon as we have more information to share. Thank you for your patience.

Our engineering team has progressed remediation efforts and the necessary changes are now in review. Once these changes are approved, they will be merged and deployed as part of the permanent fix. We currently expect this work to be completed by the end of the week, and we will share another update as soon as further information becomes available.

We're actively working on the solution for the reported issue and progress is well underway. We’ll share another update as soon as we have more to report.

We are continuing to work toward full resolution of this incident. During remediation, we identified additional complexities that extend beyond our initial assessment. As a result, the permanent fix will be deployed first, followed by a back-population script to restore previously affected data.

Our teams remain fully engaged, and we will provide further updates as new information becomes available. Thank you for your continued patience and understanding — it is truly appreciated.

We are continuing to work on a fix for this issue.

Mitigation efforts are actively underway, and the issue continues to receive our highest priority. We will share further updates as soon as new information becomes available.

Our team is currently working to mitigate an issue impacting the Video Transcoding functionality within the CMP Library for customers hosted on AWS. While these efforts are underway, the feature will be temporarily unavailable.

We are actively working to restore full service as quickly and safely as possible. Additional updates will be shared here as soon as they become available.

Thank you for your patience and understanding.