Outage in Optimizely
Search and Navigation US West - Unstable service performance
Resolved MinorIncident Report
Summary AI Generated
Optimizely's Search & Navigation (FIND) service in the US West region experienced unstable performance for 3.3 hours, causing a subset of clients to encounter high latency, 5xx errors, and failed requests. The issue was identified as impacting only a minor subset of customers and was subsequently fixed. The service was fully resolved with no further impacts observed and all systems returned to normal operation.
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US West region. A subset of clients will be experiencing high latency or 5xx-errors and failed requests.
We will post additional updates hourly or when we have information available. Thank you for your patience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 20 hours ago - at 03/04/2026 05:19PM
Resolved. No further impacts have been observed, and all systems remain nominal.
MONITORING
about 22 hours ago - at 03/04/2026 02:32PM
The issue have been fixed. We identified it was a minor subset of customers impacted. We continue to monitor the service.
IDENTIFIED
about 23 hours ago - at 03/04/2026 02:04PM
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US West region. A subset of clients will be experiencing high latency or 5xx-errors and failed requests.
We will post additional updates hourly or when we have information available. Thank you for your patience.
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Search & Navigation Incident - Intermittent failed request for US East cluster - about 1 month ago
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