Outage in Optimizely
Content Recommendations - Degraded performance in North America region
Resolved MinorIncident Report
Summary AI Generated
Optimizely's Content Recommendations service in North America experienced degraded performance for approximately 2.7 hours, affecting the API and Management Interface with increased latency, delayed recommendation updates, and intermittent search and indexing failures. A fix was implemented and monitored before the incident was fully resolved.
We are investigating an issue affecting the Content Recommendations service in the North America region. Users may experience increased latency, delayed recommendation updates, or intermittent failures with search and indexing operations.
We are continuing our investigation and will provide an update as soon as more information becomes available.
Thank you for you patience!
Components affected
Optimizely Content Recommendations Management Interface Optimizely Content Recommendations APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/23/2026 09:35AM
This incident has been resolved.
MONITORING
7 days ago - at 07/23/2026 09:12AM
A fix has been implemented and we are monitoring the result.
INVESTIGATING
7 days ago - at 07/23/2026 06:57AM
We are investigating an issue affecting the Content Recommendations service in the North America region. Users may experience increased latency, delayed recommendation updates, or intermittent failures with search and indexing operations.
We are continuing our investigation and will provide an update as soon as more information becomes available.
Thank you for you patience!
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