Outage in Optimizely

Digital Experience Platform (DXP) West US

Resolved Minor

July 23, 2026 - Started 7 days ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Optimizely's Digital Experience Platform experienced a minor incident affecting customers in the West US Azure data center, lasting approximately 5.4 hours. The root cause was identified and traced to a third-party vendor, with mitigation efforts coordinated through that vendor resulting in gradual service restoration. The incident was fully resolved with complete service availability and functionality restored.

We are currently investigating an issue reported for customer located in the West US Azure DC. We will provide additional updates as soon as they become available. Thank you for your patience!

Components affected

Optimizely West US

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 07/23/2026 08:34PM

This incident has been resolved and service availability and functionality fully restored.

MONITORING 6 days ago - at 07/23/2026 06:35PM

We are seeing continued restoration of sites across the platform, with services gradually returning to normal.

Our teams are closely monitoring the situation and will share further updates as soon as they are available.

IDENTIFIED 7 days ago - at 07/23/2026 06:10PM

Our third party vendor is continuing to rollout mitigation actions

IDENTIFIED 7 days ago - at 07/23/2026 05:16PM

The potential cause of the degregation of the West US Azure Data Center has been identified. Mitigation efforts are currently underway.

We will provide additional updates as soon as they become available. Thank you for your patience!

IDENTIFIED 7 days ago - at 07/23/2026 04:10PM

This issue has been identified and we are working with our third party vendor on mitigation efforts

INVESTIGATING 7 days ago - at 07/23/2026 03:10PM

We are currently investigating an issue reported for customer located in the West US Azure DC.

We will provide additional updates as soon as they become available. Thank you for your patience!

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