Outage in Optimizely
Login results in 429 error
Resolved MajorIncident Report
Summary AI Generated
Optimizely experienced a 3.3-hour major outage affecting user access to its products due to a disruption with its identity provider, Okta, resulting in 429 errors during login attempts. The issue impacted the Optimizely Identity component, preventing users from authenticating. Optimizely worked with Okta support to resolve the disruption, restoring full service by July 23, 2026.
We're aware of an issue affecting access to some products, caused by a disruption with our identity provider (Okta). We're engaged with Okta support and working to restore service. Updates to follow as soon as possible.
Components affected
Optimizely IdentityTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 07/23/2026 06:41PM
The disruption with our identify provider has been resolved. Thank you for your patience with this issue.
IDENTIFIED
7 days ago - at 07/23/2026 05:51PM
We have identified an issue stemming from a disruption with our identity provider. We are seeing some improvement as we work to mitigate the problem and we continue to work with them on a full resolution.
INVESTIGATING
7 days ago - at 07/23/2026 03:26PM
We're aware of an issue affecting access to some products, caused by a disruption with our identity provider (Okta). We're engaged with Okta support and working to restore service. Updates to follow as soon as possible.
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