Outage in Optimove

Batch Update Process - Delay in Campaign execution

Resolved Minor
October 23, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We identified and are working to fix elevated errors identified in our processing of the Batch Update Process leading to delays in campaign execution for some tenants.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/23/2024 09:06AM

This incident has been resolved.

MONITORING about 2 months ago - at 10/23/2024 08:21AM

A fix has been implemented, and batch updates are back on track.
Some tenants might experience a delay of ~45 minutes in the completion of the Campaign Execution phase of the Batch update

IDENTIFIED about 2 months ago - at 10/23/2024 08:08AM

We identified and are working to fix elevated errors identified in our processing of the Batch Update Process leading to delays in campaign execution for some tenants.

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