Outage in Optimove

US - Batch Update Process And Real Time - Delay in Campaign execution

Resolved Minor
February 02, 2025 - Started 3 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating elevated errors in our batch update processing and Real-Time Campaign isolation. Specifically, we are facing an issue with the target group isolation service. Possible impact: Some tenants will experience delays in scheduled and real-time campaign execution.
Components affected
Optimove Track & Trigger Optimove Daily process
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 02/02/2025 06:00PM

This incident has been resolved.

MONITORING 3 days ago - at 02/02/2025 05:08PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 02/02/2025 02:54PM

We are investigating elevated errors in our batch update processing and Real-Time Campaign isolation.
Specifically, we are facing an issue with the target group isolation service.

Possible impact: Some tenants will experience delays in scheduled and real-time campaign execution.

Latest Optimove outages

Batch Update Process - Delay in Campaign execution - 4 days ago
Optimove Site Notifications - Batch process update notifications not delivered - 9 days ago
EU | Batch Update Process - Delay in Campaign execution - about 2 months ago
Elevated API Errors - Attribute updates via API calls - Update Customer Attributes - about 2 months ago
Optimove Internal Channels - Metrics Availability - 2 months ago

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