Outage in Optimove

Batch Update Process - Delay in Campaign execution

Resolved Minor
February 01, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating elevated errors in our batch update process processing. Specifically, we are facing an issue with the data transfer service. Possible impact: Some tenants will experience delays in scheduled campaign execution as part of the batch process.
Components affected
Optimove Daily process Optimove Daily process
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 02/01/2025 02:05PM

This incident has been resolved.

MONITORING about 1 month ago - at 02/01/2025 01:01PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 02/01/2025 10:03AM

We are investigating elevated errors in our batch update process processing. Specifically, we are facing an issue with the data transfer service.

Possible impact: Some tenants will experience delays in scheduled campaign execution as part of the batch process.

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