Outage in Optus

Optus SMS Web Service Degradation

Resolved Minor

April 02, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

Good day, Team. We are currently investigating an outage of the Optus SMS web service. If you are experiencing any issues, please reach out to us at: support@modicagroup.com Thanks, The Modica Support team.

Components affected

Optus Campaign Manager Optus Web2SMS

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 04/02/2025 03:09AM

The issue has not reoccurred and we are now moving this incident to resolved.

If you have any further questions or are still experiencing issues, please contact us at: support@modicagroup.com

Thanks,
The Modica Support Team

MONITORING 10 months ago - at 04/02/2025 02:30AM

We have deployed a fix and can see that Web2SMS is now working as expected.

We will monitor the service for any further issues.

IDENTIFIED 10 months ago - at 04/02/2025 02:08AM

We can see that the Web2SMS application is unable to schedule messages currently. We are working to resolve this.

IDENTIFIED 10 months ago - at 04/02/2025 01:55AM

We have identified the cause and are working to prevent a reoccurrence.

INVESTIGATING 10 months ago - at 04/02/2025 01:37AM

Good day, Team.

We are currently investigating an outage of the Optus SMS web service.

If you are experiencing any issues, please reach out to us at: support@modicagroup.com

Thanks,
The Modica Support team.

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