Outage in Optus

Optus SMS Web Service Degradation

Resolved Minor
April 02, 2025 - Started 26 days ago - Lasted about 2 hours
Official incident page

Need to monitor Optus outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Optus, and never miss an outage again.
Start Free Trial

Outage Details

Good day, Team. We are currently investigating an outage of the Optus SMS web service. If you are experiencing any issues, please reach out to us at: support@modicagroup.com Thanks, The Modica Support team.
Components affected
Optus Web2SMS Optus Campaign Manager
Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 04/02/2025 03:09AM

The issue has not reoccurred and we are now moving this incident to resolved.

If you have any further questions or are still experiencing issues, please contact us at: support@modicagroup.com

Thanks,
The Modica Support Team

MONITORING 26 days ago - at 04/02/2025 02:30AM

We have deployed a fix and can see that Web2SMS is now working as expected.

We will monitor the service for any further issues.

IDENTIFIED 26 days ago - at 04/02/2025 02:08AM

We can see that the Web2SMS application is unable to schedule messages currently. We are working to resolve this.

IDENTIFIED 26 days ago - at 04/02/2025 01:55AM

We have identified the cause and are working to prevent a reoccurrence.

INVESTIGATING 26 days ago - at 04/02/2025 01:37AM

Good day, Team.

We are currently investigating an outage of the Optus SMS web service.

If you are experiencing any issues, please reach out to us at: support@modicagroup.com

Thanks,
The Modica Support team.

Latest Optus outages

sms.optus.com.au Partial Web Outage - 16 days ago
SMS Delivery Receipts Degradation - 18 days ago
sms.optus.com.au Web Outage - 2 months ago
Campaign Manager csv upload erroring - list does still upload - 3 months ago
Optus delivery issue- Degraded performance - 4 months ago

Real-time vendor status monitoring for IT and Ops teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3965 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook