Outage in Orderful

Transaction Processing Delays.

Resolved Major
September 18, 2023 - Started about 2 years ago - Lasted about 8 hours
Official incident page

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Outage Details

Currently we're seeing delays processing transactions. At this time ingestion doesn't seem to be affected.
Components affected
Orderful API
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/19/2023 02:57AM

The issue has been resolved.

MONITORING about 2 years ago - at 09/19/2023 02:07AM

The backlog of Transaction are still being processed. ETA of Completion is 30 mins

MONITORING about 2 years ago - at 09/19/2023 01:35AM

We have failed over to a Backup infrastructure, and we are currently processing our backlog of Transactions. While we are waiting for the Third-party provider Systems to be fully restored.

We are still able to receive data Via API, As2, SFTP/FTP, and HTTP

MONITORING about 2 years ago - at 09/19/2023 12:51AM

We are still working on getting a fix for Transactions in "Processing".

We are still able to receive data Via API, As2, SFTP/FTP, and HTTP

MONITORING about 2 years ago - at 09/19/2023 12:18AM

Currently, we're seeing Transactions in "Processing". We are working on getting that fixed

We are still able to receive data Via API, As2, SFTP/FTP, and HTTP

MONITORING about 2 years ago - at 09/18/2023 09:57PM

We continue to see partial restoration of transaction processing services. The backlog is being processed, and we are working to increase capacity to process it quicker.

MONITORING about 2 years ago - at 09/18/2023 08:58PM

We continue to see partial restoration of transaction processing services. The backlog is being processed, and we are working to increase capacity to process it quicker.

MONITORING about 2 years ago - at 09/18/2023 08:22PM

We are seeing partial restoration of transaction processing services. The backlog is currently being processed and we are working to increase capacity to process it quicker.

INVESTIGATING about 2 years ago - at 09/18/2023 07:45PM

We have identified the issue and are working with our third-party vendor.

We're still experiencing delays in processing transactions.
We can still receive data Via API, As2, SFTP/FTP, and HTTP.

INVESTIGATING about 2 years ago - at 09/18/2023 07:12PM

Currently, we're seeing delays in processing transactions. We are still able to receive data Via API, As2, SFTP/FTP, and HTTP

INVESTIGATING about 2 years ago - at 09/18/2023 06:50PM

Currently we're seeing delays processing transactions. At this time ingestion doesn't seem to be affected.

Latest Orderful outages

Transaction Processing Degradation - about 2 months ago
Transaction Processing Unavailable - 6 months ago
FTP Ingestion Delays - 7 months ago
Orderful UI Unable to log in - 12 months ago
Acknowledgement (997) processing is delayed - about 1 year ago

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