Outage in Ordergroove

The Analytics page is showing incorrect data

Resolved Minor
April 19, 2023 - Started almost 2 years ago - Lasted about 8 hours
Official incident page

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Outage Details

We are having an issue with our Business Intelligence tool that is rendering incorrect data (mainly in the Revenue tab). Data Exports are not impacted by this issue.
Components affected
Ordergroove Data Reports
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 04/20/2023 01:37AM

This incident has been resolved and all the historical data is now correct.
We will work with our business intelligence software to prevent this from happening again.

Thank you for your patience and sorry for the inconvenience

MONITORING almost 2 years ago - at 04/19/2023 11:06PM

The data is now correct again, although we are still monitoring this very closely

INVESTIGATING almost 2 years ago - at 04/19/2023 11:05PM

We are having an issue with our Business Intelligence tool that is rendering incorrect data (mainly in the Revenue tab).
Data Exports are not impacted by this issue.

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