Outage in Orum

Salesforce Connected App Usage Restrictions Policy Change

Minor
September 11, 2025 - Started 11 days ago
Official incident page

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Outage Details

The below applies to Salesforce-integrated customers only. As of today, we have learned that Salesforce has changed their connected app usage policy. NET NEW users that you wish to have added to Orum must fulfill the updated policy discussed in this Salesforce knowledge article -- https://help.salesforce.com/s/articleView?id=005132365&type=1 If you are seeing a Salesforce error: "Oauth_Approval_Error_Generic" when attempting to log into Orum using Salesforce, please let your company's Salesforce admin know so they can make the recommended adjustments. **All existing users that are active in Orum are believed to be unaffected by these changes** The Orum support team is here to help with any questions or for further assistance. Please create a ticket at support.orum.com. Thank you!
Latest Updates ( sorted recent to last )
IDENTIFIED 11 days ago - at 09/10/2025 11:07PM

The below applies to Salesforce-integrated customers only.

As of today, we have learned that Salesforce has changed their connected app usage policy.

NET NEW users that you wish to have added to Orum must fulfill the updated policy discussed in this Salesforce knowledge article -- https://help.salesforce.com/s/articleView?id=005132365&type=1

If you are seeing a Salesforce error: "Oauth_Approval_Error_Generic" when attempting to log into Orum using Salesforce, please let your company's Salesforce admin know so they can make the recommended adjustments.

**All existing users that are active in Orum are believed to be unaffected by these changes**

The Orum support team is here to help with any questions or for further assistance. Please create a ticket at support.orum.com.

Thank you!

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