Outage in Orum

Salesforce Connected App Usage Restrictions Policy Change

Resolved Minor
September 10, 2025 - Started about 1 month ago - Lasted 16 days
Official incident page

Incident Report

The below applies to Salesforce-integrated customers only. As of today, we have learned that Salesforce has changed their connected app usage policy. NET NEW users that you wish to have added to Orum must fulfill the updated policy discussed in this Salesforce knowledge article -- https://help.salesforce.com/s/articleView?id=005132365&type=1 If you are seeing a Salesforce error: "Oauth_Approval_Error_Generic" when attempting to log into Orum using Salesforce, please let your company's Salesforce admin know so they can make the recommended adjustments. **All existing users that are active in Orum are believed to be unaffected by these changes** The Orum support team is here to help with any questions or for further assistance. Please create a ticket at support.orum.com. Thank you!
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IDENTIFIED about 1 month ago - at 09/10/2025 11:07PM

The below applies to Salesforce-integrated customers only.

As of today, we have learned that Salesforce has changed their connected app usage policy.

NET NEW users that you wish to have added to Orum must fulfill the updated policy discussed in this Salesforce knowledge article -- https://help.salesforce.com/s/articleView?id=005132365&type=1

If you are seeing a Salesforce error: "Oauth_Approval_Error_Generic" when attempting to log into Orum using Salesforce, please let your company's Salesforce admin know so they can make the recommended adjustments.

**All existing users that are active in Orum are believed to be unaffected by these changes**

The Orum support team is here to help with any questions or for further assistance. Please create a ticket at support.orum.com.

Thank you!

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