Outage in Orum

Outbound calls are completing immediately

Resolved Major
October 15, 2025 - Started about 8 hours ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Orum
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Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 10/15/2025 10:57PM

Metrics are back to normal and stable, so we're marking this incident as resolved. Our telephony service provider has confirmed the issues have been fixed and they are monitoring further on their end.

MONITORING about 4 hours ago - at 10/15/2025 09:04PM

Telephony service provider update: Fix has been merged and connections are starting to resume
https://vonageapi.statuspage.io/incidents/yp90dp3br9j3

We are seeing calls are connecting successfully, however we are still monitoring the traffic to ensure the service is fully back up and running.

IDENTIFIED about 5 hours ago - at 10/15/2025 08:31PM

Telephony service provider update: Fix is still being worked on, with no available ETAs at the moment
Their status page: https://vonageapi.statuspage.io/incidents/yp90dp3br9j3

This is still impacting all calls from being connected successfully.

IDENTIFIED about 7 hours ago - at 10/15/2025 06:08PM

Our 3P telephony service provider is currently having an outage. This is impacting calls from being connected successfully.

They have identified the issue and are working on a fix. Telephony service status page: https://vonageapi.statuspage.io/incidents/yp90dp3br9j3

We will update when we have more information.

IDENTIFIED about 8 hours ago - at 10/15/2025 05:17PM

Our 3P telephony service provider is currently having an outage. This is impacting calls from being connected successfully. We will update when we have more information on a estimated recovery timeline.

Telephony service status page: https://vonageapi.statuspage.io/incidents/yp90dp3br9j3

INVESTIGATING about 8 hours ago - at 10/15/2025 05:06PM

We are currently investigating this issue.

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