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Outage in Otava

Indianapolis (IN1) OTAVA® Backup for Microsoft 365 (VBO) - Degraded Performance

Resolved Minor
July 15, 2026 - Started 3 days ago - Lasted about 17 hours
Official incident page

Incident Report

OTAVA engineers are investigating an issue affecting scheduled Microsoft 365 backup jobs in the IN1 environment. Some jobs are not starting automatically as expected. To minimize backup delays, the affected jobs are being started manually while troubleshooting continues with Veeam Support. Additional updates will be provided as more information becomes available. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Components affected
Otava Backup for Microsoft 365

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 07/16/2026 02:05PM

OTAVA engineers have implemented a fix for the issue affecting scheduled Microsoft 365 backup jobs in the IN1 environment.

Scheduled backup jobs are now starting automatically as expected, and manual intervention is no longer required. We have confirmed that the issue has been resolved and services are operating normally. We appreciate your patience while we worked to resolve this issue.

If you have any questions or concerns regarding this incident, please get in touch with us by logging into https://support.otava.com or calling 877-740-5028, option 3.

IDENTIFIED 3 days ago - at 07/15/2026 09:03PM

OTAVA engineers are investigating an issue affecting scheduled Microsoft 365 backup jobs in the IN1 environment. Some jobs are not starting automatically as expected.

To minimize backup delays, the affected jobs are being started manually while troubleshooting continues with Veeam Support.

Additional updates will be provided as more information becomes available.

If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

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