Outage in Otava
Phoenix (PHX) OTAVA® Cloud Backup (OCB), Service Degraded - 9/9/2026
Resolved MajorIncident Report
Service Impacting: Yes, Customers will not be able to send backups to PHX Cloud Connect and backup/copy jobs may fail.
OTAVA® engineers are investigating an issue with the PHX OCB and OCC infrastructure. Clients may notice failure to connect to the service provider and backup jobs may fail.
If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Components affected
Otava DRaaS Powered by Veeam (OCC) Otava OTAVA Cloud Backup Otava Backup for Microsoft 365Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/10/2026 03:54PM
This incident has been resolved.
MONITORING
7 days ago - at 09/09/2026 05:28PM
A fix has been implemented and we are monitoring the results. All Phoenix OCB/OCC/M365 services are operational at this point.
INVESTIGATING
7 days ago - at 09/09/2026 04:28PM
The Cloud Connect (OCC) and Microsoft 365 (M365) backup services are operational at this time.
We are continuing to investigate Cloud Backup (OCB) failures.
INVESTIGATING
7 days ago - at 09/09/2026 04:14PM
Service Impacting: Yes, Customers will not be able to send backups to PHX Cloud Connect and backup/copy jobs may fail.
OTAVA® engineers are investigating an issue with the PHX OCB and OCC infrastructure. Clients may notice failure to connect to the service provider and backup jobs may fail.
If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
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