Outage in Otava

Ashburn (AB1) Router loss of redundancy - 07/30/2026

Minor

August 03, 2026 - Started 3 days ago
Official incident page

Incident Report

Ashburn (AB1) Router loss of redundancy - 07/30/2026 Start Time: 07/30/2026 - 4:11 PM ET Service Impacting: No, the router failed over to its HA peer, but we are currently operating on a single device. Description: OTAVA® is investigating the cause of this loss of redundancy and has opened a ticket with the hardware vendor. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Components affected

Otava Internet Backbone

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Latest Updates ( sorted recent to last )

IDENTIFIED about 19 hours ago - at 08/05/2026 11:33PM

The failed hardware has been replaced and OTAVA Engineers are working to reapply the configuration and test functionality prior to returning the device to service.

IDENTIFIED 2 days ago - at 08/04/2026 10:09PM

Update: Replacement hardware has arrived and OTAVA is working with the datacenter staff to replace the failed component(s).

IDENTIFIED 3 days ago - at 08/03/2026 08:21PM

The hardware vendor has identified a hardware failure and is shipping a replacement part.

IDENTIFIED 3 days ago - at 08/03/2026 08:00PM

Update: The hardware vendor has identified a hardware failure and is shipping a replacement part.

INVESTIGATING 3 days ago - at 08/03/2026 04:48PM

Ashburn (AB1) Router loss of redundancy - 07/30/2026

Start Time: 07/30/2026 - 4:11 PM ET

Service Impacting: No, the router failed over to its HA peer, but we are currently operating on a single device.

Description: OTAVA® is investigating the cause of this loss of redundancy and has opened a ticket with the hardware vendor.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

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