Outage in Otto Flow
Payments issue
Resolved MajorIncident Report
We are currently experiencing an interruption to payment processing via Otto Pay that may be impacting your clinic. Our team is actively working to resolve this with the utmost urgency, as we know this is a critical disruption to your operation.
The issue began around 1pm CT today, May 18th and may be preventing any payments from processing successfully. We will post an update ASAP. Thank you for your patience.
Components affected
Otto Flow Terminals - Physical Otto Flow Payment Writebacks Otto Flow Payments - Virtual / SavedTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/18/2026 10:32PM
The issue has been resolved and messaging has been sent out to the affected clinics.
MONITORING
6 days ago - at 05/18/2026 10:07PM
We have resolved the issue and continue to monitor to make sure everything is back to normal.
INVESTIGATING
6 days ago - at 05/18/2026 09:14PM
We are currently experiencing an interruption to payment processing via Otto Pay that may be impacting your clinic. Our team is actively working to resolve this with the utmost urgency, as we know this is a critical disruption to your operation.
The issue began around 1pm CT today, May 18th and may be preventing any payments from processing successfully. We will post an update ASAP. Thank you for your patience.
Latest Otto Flow outages
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Vetdata Write-back Outage - about 1 year ago
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