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Outage in Outreach

Update: Mailing and Calendaring Errors or Delays - Microsoft Graph API

Resolved Minor
June 05, 2023 - Started almost 3 years ago - Lasted about 12 hours
Official incident page

Incident Report

An earlier issue with the Microsoft Graph API causing issues for users attempting to send mailings, sync mailboxes, or perform calendaring operations was resolved by Microsoft, however Microsoft has let us know that those leveraging Microsoft 365 may continue to see issues. We will continue to monitor the situation and provide updates as information becomes known.
Components affected
Outreach Application Outreach Mailbox Sync Outreach Mailbox Sync Outreach Mailbox Sync Outreach Application Outreach Mailbox Sync Outreach Application Outreach Mailbox Sync Outreach Mailbox Sync Outreach Mailbox Sync Outreach Application Outreach Application Outreach Application Outreach Application Outreach Application Outreach Mailbox Sync
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 06/06/2023 10:27AM

This incident has been resolved.

IDENTIFIED almost 3 years ago - at 06/06/2023 12:07AM

Telemetry is indicating an increase in success for Mailing and Calendaring operations. We will continue to partner with the Microsoft team to ensure Outreach users are fully recovered. An update will be provided when more information becomes known.

IDENTIFIED almost 3 years ago - at 06/05/2023 10:07PM

An earlier issue with the Microsoft Graph API causing issues for users attempting to send mailings, sync mailboxes, or perform calendaring operations was resolved by Microsoft, however Microsoft has let us know that those leveraging Microsoft 365 may continue to see issues. We will continue to monitor the situation and provide updates as information becomes known.

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