Outage in Outreach

Polling delays

Resolved Major
September 14, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Starting at approximately 7:00 PM PT on Sep 13, 2023, Outreach users may encounter delays completing a portion of polling activities. We have identified the root cause, and we're deploying a fix. The fix is expected to be complete within the next 1-2 hours, however after the fix is in place, we will continue to process a backlog of polling activities. An update will be provided when the fix is in place, and when we begin processing backlogged polling activities.
Components affected
Outreach CRM Sync Outreach CRM Sync Outreach CRM Sync Outreach CRM Sync Outreach CRM Sync Outreach CRM Sync Outreach CRM Sync Outreach CRM Sync
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/14/2023 05:52PM

This issue has been resolved. All previously-unprocessed polling activities have now processed.

IDENTIFIED about 1 year ago - at 09/14/2023 04:20PM

We have deployed a fix for the issue to all production environments. At this time, polling activities will continue and will process per the organization's established polling interval. Unfinished polling activities will complete in the order they were started.

We will continue to monitor telemetry and provide an update within the next 60 minutes.

IDENTIFIED about 1 year ago - at 09/14/2023 03:34PM

Starting at approximately 7:00 PM PT on Sep 13, 2023, Outreach users may encounter delays completing a portion of polling activities.

We have identified the root cause, and we're deploying a fix. The fix is expected to be complete within the next 1-2 hours, however after the fix is in place, we will continue to process a backlog of polling activities.

An update will be provided when the fix is in place, and when we begin processing backlogged polling activities.

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