Outage in Outreach
Issues accessing Google services, authenticating and sending email
Resolved Major
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Outage Details
Components affected
Outreach Mailbox Sync Outreach Mailbox Sync Outreach Mailbox Sync Outreach Mailbox Sync Outreach Mailbox Sync Outreach Mailbox Sync Outreach Mailbox Sync Outreach Mailbox SyncLatest Updates ( sorted recent to last )
This issue is resolved. As of 11:21 AM PT, we observed successful connections to Google. At that time, a backlog of emails requests processed; all users are now able to send emails with Gmail as expected.
As of 11:21 AM PT, we're observing an improvement in connections to Google services. As a result, emails sent from Gmail addresses are beginning to send successfully, however a backlog of email requests is being processed.
We are investigating reports of issues connecting to Google services, including sending emails in Outreach from Gmail. Users may be encountering errors messages and/or authentication issues when attempting to send scheduled or ad hoc emails. More information will be provided as it becomes known.
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