Incident affecting ODC Portal Access

This incident has been fully resolved and the different services on ODC Portal are now operating as expected. Thank you for your patience.

Our teams are continuing to implement the bulk reconciliation process to all affected tenants.
We are actively monitoring its progress and will provide our next update as soon as new information becomes available.

We are continuing to work on a fix for this issue.

Our teams are still progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Our team has applied manual fixes for the tenants who reported to be affected. We are now progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

The issue has been identified and a fix is being implemented.

We are aware of an issue affecting access to ODC Portal in Europe (Frankfurt) and Asia Pacific (Singapore).
Customers may experience 502 errors when trying to access different services on ODC Portal. Mentor and workflow editors are also being affected.
We have identified the cause of this issue. Our team is actively working on a solution. We will provide an update once more details are available.