Outage in OutSystems

Incident affecting External Authentication Failure (502 Response) when Logging into ODC via External IdPs in US (Virginia) and Asia Pacific (Tokyo)

Resolved Major
October 20, 2025 - Started 3 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue affecting external authentication. Customers in US (Virginia) and Asia Pacific (Tokyo) regions may encounter errors or may not be redirected to the External IdP page to complete the authentication flow as expected. Our team is actively working on a solution and will provide an update as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/20/2025 04:21PM

The fix has been deployed in all regions. Our team reverted the service version that was causing authentication errors, and the process was successfully completed across all regions.
All services have been fully restored, and this incident is now resolved.

INVESTIGATING 3 days ago - at 10/20/2025 02:57PM

We are investigating an issue affecting external authentication. Customers in US (Virginia) and Asia Pacific (Tokyo) regions may encounter errors or may not be redirected to the External IdP page to complete the authentication flow as expected.

Our team is actively working on a solution and will provide an update as soon as more information becomes available.

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