Outage in OutSystems

Incident affecting External Authentication Failure (502 Response) when Logging into ODC via External IdPs in US (Virginia) and Asia Pacific (Tokyo)

Resolved Major

October 20, 2025 - Started 5 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue affecting external authentication. Customers in US (Virginia) and Asia Pacific (Tokyo) regions may encounter errors or may not be redirected to the External IdP page to complete the authentication flow as expected. Our team is actively working on a solution and will provide an update as soon as more information becomes available.

Need to monitor OutSystems outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/20/2025 04:21PM

The fix has been deployed in all regions. Our team reverted the service version that was causing authentication errors, and the process was successfully completed across all regions.
All services have been fully restored, and this incident is now resolved.

INVESTIGATING 5 months ago - at 10/20/2025 02:57PM

We are investigating an issue affecting external authentication. Customers in US (Virginia) and Asia Pacific (Tokyo) regions may encounter errors or may not be redirected to the External IdP page to complete the authentication flow as expected.

Our team is actively working on a solution and will provide an update as soon as more information becomes available.

Latest OutSystems outages

Partial System outage - 4 days ago

Incident affecting ODC Portal and ODC Studio - 13 days ago

Incident affecting app access in ODC Portal - 28 days ago

Connectivity and Power Issues Detected in Middle East - about 1 month ago

Incident affecting logins in Europe (Frankfurt), Europe (London), and Israel (Central) - 2 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook