Outage in OutSystems

Incident Affecting ODC Personal Edition User Logins

Resolved Major
November 25, 2025 - Started 20 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating an issue preventing some ODC Personal Edition users from logging in. Affected users may see the error message “Incorrect username or password (OS-UAUC-60004)” even when using their correct community credentials. Our team is actively working to identify the cause. We will share an update as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 11/25/2025 05:06PM

We experienced an issue that prevented some users from logging in to their Personal Editions across multiple regions. This affected tenants created between November 17 and 18 and assigned on November 22.

The problem was caused by an incomplete internal configuration during setup, which blocked the login process. Our team has corrected the configuration for all affected tenants, and access has now been fully restored.

Thank you for your patience while we resolved this issue.

IDENTIFIED 20 days ago - at 11/25/2025 12:37PM

We are currently investigating an issue preventing some ODC Personal Edition users from logging in.
Affected users may see the error message “Incorrect username or password (OS-UAUC-60004)” even when using their correct community credentials.

Our team is actively working to identify the cause. We will share an update as soon as more information becomes available.

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