Outage in OVHcloud
[GRA][Network] - Network incident notification
Resolved MajorIncident Report
Summary AI Generated
OVHcloud experienced a network incident in the GRA region from 09:25 to 11:57 UTC on April 13, 2026, affecting network connectivity and public network management across six data centers (GRA1, GRA3, GRA5, GRA7, GRA9, GRA11). The incident was caused by an unexpected underlying infrastructure malfunction, with 80% of services restored partway through and full resolution achieved after 2.5 hours.
We are currently investigating an incident affecting our Network offering, which is causing temporary availability issue in the GRA region.
Here are some supplementary details :
Start time : 13/04/2026 09:25 UTC
Impacted Service(s) : For these regions, you might have issues with network connectivity or managing your Public networks. Your existing network configurations remain active.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Components affected
OVHcloud GRA1 OVHcloud GRA9 OVHcloud GRA7 OVHcloud GRA11 OVHcloud GRA3 OVHcloud GRA5Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/13/2026 11:58AM
We are pleased to inform you that the incident affecting our Network has been resolved.
Start time : 13/04/2026 09:25 UTC
End time : 13/04/2026 11:57 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
INVESTIGATING
6 days ago - at 04/13/2026 11:05AM
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Most services are available again.
80% are available again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
INVESTIGATING
6 days ago - at 04/13/2026 09:30AM
We are currently investigating an incident affecting our Network offering, which is causing temporary availability issue in the GRA region.
Here are some supplementary details :
Start time : 13/04/2026 09:25 UTC
Impacted Service(s) : For these regions, you might have issues with network connectivity or managing your Public networks. Your existing network configurations remain active.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
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